Shipping & Returns
Orders will be shipped for FREE all over Mexico
with a minimum purchase of 1900 MXN pesos .
In case of an EXPRESS shipping an additional fee can be applied.
Each shipping will have a DHL tracking number.
Orders will be shipped within 24 working hours
from the confirmation of the payment.
Please, note that festivities can cause delays.
For more info, please contact us at:
Returns & Exchange Policy
As far as we are sure that our products are always in perfect conditions and You will be more than happy to wear them, we DO accept returns.
La Pausa Suntribe will make his priority to approve the returns when:
-the item is unwashed, unworn, unused. Original tags, liners and hygiene liner must still be attached. It must be accompanied by original sales receipt and original packaging.
.-the customer will open a return claim maximum two days since the receiving day.
-return/exchange shipping cost will be paid by the costumer. It is highly recommended to use a trackable shipment, we will be not responsable for a lost pack.
-return/exchange can't be applied on sale or promo code items.
-exchange can't be apply just for a size/color matter.
-once the claim is accepted, the cost of original shipping will be deducted from your voucher.
How it works:
-send an e-mail to firstname.lastname@example.org: indicate your order number, your name, a phone number and explain which is the reason of the claim.
-wait our answer/confirmation and ship it back.
-get a voucher as big as the value of the accepted-back item!