SUSTAINABILITY IS THE NEW LUXURY

© 2019 by La Pausa Suntribe © Hecho con amor

Store Policy

Customer Care

1. Registration

1.1 Membership to La Pausa Suntribe is free. To register, users must complete the registration form on www.lapausasuntribe.com and provide an e-mail address and password.

1.2 Registration is permitted only to consumers, or individuals, who are of legal age and who access the service for purposes which are outside his trade, business or profession.

1.3 Users are permitted a single registration. Any multiple registrations will be deleted.

1.4 The user warrants that the information provided during the registration process is complete, accurate and true. The user accepts to absolve La Pausa Suntribe of any claims for damages, penalties arising from and/or in any way connected to a breach of the registration rules by the user. The user alone is responsible for the access to the site through his/her login credentials and is responsible for responding to any damage or injury caused to third parties or La Pausa Suntribe from misuse, loss, misrepresentation by others or by the failure to adequately protect the confidentiality of his/her login credentials. All transactions carried out under the Registration Credentials shall be deemed made by the Client to whom the login credentials have been assigned.

1.5 By registering with the site you agree to receive communications from www.lapausasuntribe.com including but not limited to e-mails announcing the beginning of new sales. The user can, at any time, request to not receive further communications via e-mail while maintaining the ability to access and use the site.

1.6 La Pausa Suntribe reserves the right to reject, by its sole discretion, the registration of any user to the site. La Pausa Suntribe also reserves the right to not accept orders, from any source, that are anomalous in relation to the quantity of products purchased or the frequency of purchases on the Website, as well as in connection with the misuse of gift certificates.

1.7 The user may, at any time, cancel his/her membership by sending an email to lapausasuntribe@gmail.com

2.  Terms and Conditions of Sale

2.1 The offers published on www.lapausasuntribe.com are available for a limited time and with a limited quantity of products. The valid date of the offer is indicated on the Site.

2.2 All prices quoted on www.lapausasuntribe.com are expressed in Mexican Pesos (MXN) and are considered inclusive of TAXES. Shipping charges are clearly indicated for each product prior to purchase and are also to be considered inclusive of TAXES.

2.3 La Pausa Suntribe reserves the right to refuse orders from users who do not give sufficient guarantee of solvency or from those with which there are pending disputes.

2.4 The prices of products may be subject to change. The User is responsible for checking the final price before completing the purchase using the order form.

2.5 Once an order has been processed, we cannot make any changes or cancel your order. In the event of unavailable stock situation, we will liaise with you by email to propose an agreeable alternative.

2.6 We supply a commercial invoice only. We will not be held responsible to supply any additional document.

3. Refunds

3.1 The reimbursement will be activated by the Seller in the shortest time possible within thirty (30) days from the date in which the Seller accept the returned products. The refund will be send as a voucher.

4. Assurance of product conformity

4.1 Descriptions of the products offered by La Pausa Suntribe are based on information provided by suppliers. Furthermore, the information provided for each product, as well as all photographs and videos of the product, are published as indications, as are all trade names, trademarks or distinctive signs or symbols of any kind contained within the pages of the site.

4.2 All the items for sale are tested by La Pausa Suntribe's Quality Control service in order to certify their accordance to La Pausa Suntribe stringent quality requirements.
4.3 We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the web site are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been wrongly published, including prices and promotions.
4.4 We have made every effort to display as accurately as possible the colours of our products that appear on the web site. However, we cannot guarantee that your monitor's display will accurately reflect the colour of products.

5. Payment

5.1 The payment for the purchase must be carried out through one of the methods indicated on the order form. It is also possible to pay by bank transfer. In the latter case, after you have added products to your cart, please e-mail to lapausasuntribe@gmail.com for further instructions.

5.2 For security purposes only our payment service provider has access to the details of the card used for payment, while www.lapausasuntribe.com has no possibility to access or store such data.

5.3 In the event that the payment is refused, the order will be automatically canceled.

5.4 La Pausa Suntribe remains the sole owner of the merchandise until complete payment, and the ownership is transferred to you as soon as the payment is received.

5.5 Full payment is required before shipping; it is only effective when the funds are received net of charges in La Pausa Suntribe’s account.

5.6 You can now pay with PayPal, MercadoPago (both accept Visa, MasterCard and the main credit card providers) or with bank transfer. Please note that our bank account is Mexican, for that reason we accept just national bank transfers. Once you send your order, we will send you an email with all the bank details. From this time, you'll have 12 hours to send us a receipt of the transfer or your order will be automatically cancelled.

5.7 SecurityThe data is transmitted SSL-encrypted. La Pausa Suntribe does not know the details of your credit card and is therefore not able to file or retain them in any way or form.

6. Delivery

6.1 The products of an order which has been accepted by the seller will be delivered to the address indicated by the buyer in the purchase order, by means of courier.

6.2 The cost of shipping is the buyer's responsibility, according to the fees and expenses disclosed at time of purchase.

6.3 You have to verify under your own responsibility that the products can be imported and used in the country of destination. You should be legally complying with your country’s custom and tax administrations, and regulations.Some countries may collect customs duties and levies during the custom clearance process of the products. These additional charges have to be borne by you as the charges are imposed by the local customs, which we do not have any control of. Please contact your local customs office for further details on the charges.​

6.4 Products are guaranteed original and genuine. The invoice is the certificate of guarantee. Courier is responsible of delivering goods in the same quantity and state as per their pick-up. Upon reception, you are responsible of checking your parcel, and the integrity of the La Pausa Suntribe seal; any discrepancy such as damage or loss, should be escalated, and claimed directly to the courier. Any events, whatever they are, which evade La Pausa Suntribe’s willpower (force majeure, strike, administrative decision, shipping problem, etc.) and which may affect the execution of the delivery, cannot be used against La Pausa Suntribe as a matter of cancellation of the order, neither can give you the right to claim for damage and interests.​

7. Responsibility

7.1 La Pausa Suntribe is not responsible for damage of any kind arising from improper installation and/or use of the product which is improper and/or not in accordance with the manufacturer's instructions as well as damage caused by unforeseeable circumstances.

7.2 La Pausa Suntribe is not liable in the event of loss of income, profits or data or for any indirect damages of any nature arising from or related to contracts subject to the Terms and Conditions.

7.3 The liability of La Pausa Suntribe, under any circumstances, shall not exceed the total value of the purchase order.

8. Suspension of Service

8.1 La Pausa Suntribe reserves the right to temporarily suspend, without prior notice, the provision of Services for the time required for necessary technical operations and/or operations intended to improve the quality of these services.

8.2 La Pausa Suntribe may, at any time, discontinue providing service should there be justifiable reasons of safety or violations of confidentiality, providing, in this case, notice to the user.

9. Applicable Law

9.1 The General Conditions of Sale are governed by the "Tribunal Superior de Justicia de la Ciudad de México".

9.2 All garments and original designs are protected under the legal system of "la ley de propiedad industrial".

9.3 The transactions carried out in the present digital medium are under the observance of the "Código Civil Federal" and "Código de comercio".

9.4 La Pausa Suntribe is not obliged to keep confidential information that the user provides through cookies, the foregoing in terms of what is established in article 109 of the "Ley Federal" on Copyright and section I of article 76 bis of the "Ley Federal de Protección al Consumidor".

10. Updates

10.1 These Terms and Conditions may be amended from time to time in consideration of possible regulatory changes. The new General Conditions of Sale shall be effective from the date of publication on www.lapausasuntribe.com.

11. Privacy Policy

11.1 Personal data are mainly processed using automated tools and exclusively for the purposes indicated and the time strictly necessary for achieving the purposes for which they were collected. Specific safety measures are observed to prevent the loss of data, illegal or incorrect use of them and unauthorised access to them.
11.2 The necessary nature of supplying data is specified each time they are requested at the time of each individual data collection. Refusal to supply the data identified as being necessary makes fulfilling the main purposes of specific collection impossible.
11.3Contact information from the order form is used as follows:
- To bill your orders and book the shipment.
- Include you in our gift program via newsletter (submitted to your acceptance).
11.4 Avoiding Fraud: "Phishing" or "Spoofing" refers to emails that appear to be from a legitimate company (often including the logo of that company) and request personal information such as credit card and bank account numbers or passwords. In reality, these emails are from an unauthorised and phoney source. So there will never be any confusion:
- lapausasuntribe.com DOES NOT email you to verify your credit card number. You should NOT provide your credit card or password.
- You should only submit credit card information when making the payment at La Pausa Suntribe's website.

12. The following terms and conditions apply to and between La Pausa Suntribe l hereafter designated as “we”, “us”, and “our”, and every person wanting to purchase products from La Pausa Suntribe, hereafter designated as “you”.

We reserve the sole right to change these policies without notice. Therefore, we invite you to check their updates on La Pausa Suntribe’s website frequently.

 
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